Blue Knot Rights and Responsibilities for Counselling Clients
Telehealth services include phone, online, email, video call counselling, information or referral services.
This includes the following services:
- Blue Knot Helpline and Redress Support Service
- National Counselling and Referral Service
Clients have the right to:
- receive support that enables them to feel as safe as possible when accessing the service
- be treated with respect including respect for differences
- receive a professional and ethical service
- access experienced trauma counsellors
- be heard and listened to empathically and with compassion
- be provided with the information needed to make informed choices
- receive counselling that is trauma-informed and culturally sensitive
- receive a service which is responsive to their needs within scope
- be involved in decision-making related to their care, as appropriate
- have their privacy respected, as permitted by law
- have their confidentiality protected, as permitted by law
- access any relevant personal and other information held by the service, as permitted by law
- make a complaint about the service or their counselling experience, and have that complaint investigated and responded to in a timely, fair and transparent manner
Clients have the responsibility (as much as possible) to:
- provide accurate information needed for the provision of the service
- be respectful to counsellors and members of the Blue Knot team
- not record or disseminate material obtained during contact with a counsellor
- not use a service for a purpose for which it was not intended
- only engage with services when in situations in which it is as safe as possible or when in a fit state e.g. not when driving or when under the influence of drugs or alcohol
- follow the reasonable instructions of a counsellor in managing their safety or the safety of others
