Blue Knot Foundation accepts compliments, feedback and complaints made by individuals and organisations.
Compliments, Feedback & Complaints
Giving us feedback or making a compliment
Do you want to share something with us?
If it’s positive or negative, we want to hear from you.
That’s because feedback tells us what we’re doing well and what we can do better.
To provide feedback, please complete the online form below.
If you leave your contact details and request a response, we will aim to get back to you in ten (10) working days.
Making a complaint
If you are unhappy with our services or our work and wish to make a complaint, you can make a complaint using the online form here on this page.
You can also call us.
• To make a complaint about the Blue Knot Helpline and Redress Support Service call 1300 657 380
• To make a complaint about any other Blue Knot service or area of work call 02 89 20 3611
Complaints policies
If you want to make a complaint:
• You can read our full Complaints Policy and Process here
• You can read our Plain English Complaints Policy and Process here
If you want to make a complaint about the Helpline:
• You can also read our Counselling Service Users Complaints Policy here
• You can also read our Plain English Complaints Policy for Helpline Callers here
