Our documents

This policy supports you if you want to make a complaint about our Helpline service. It has more information about the Helpline in it.

Blue Knot is here to listen, support and respect you. We are committed to upholding your rights and have adapted the Australian Charter of Healthcare Rights and its seven values into a Charter of Service.

A clear and accessible complaints mechanism is essential for quality assurance of the counselling programs, as well as for upholding the rights of service users, counsellors and all Blue Knot staff.

Use of webchat services is subject to these Terms of Use. Engaging with the Blue Knot Helpline through webchat constitutes acceptance of these terms.

Blue Knot’s Helpline and Redress Support Service are accessed through a 1300 number, webchat, and email, and supported by our website and resources.

Your use of the Blue Knot Community and Blue Knot Professional sites is subject to these Terms of Service.

Blue Knot Foundation is committed to the rights of all service users and other relevant stakeholders to complain, compliment or provide feedback.

Blue Knot is committed to protecting your privacy. Our Privacy Policy outlines how we collect and manage personal information.

The Blue Knot Foundation Constitution sets out our organisation’s purpose and the rules that guide how it operates.

As we embark on our plan for the next 3 years, we are redoubling our efforts to reach more members of the community in need, provide the resources and support they need to heal and recover, and build the capacity of the workforce and community.

This year our work in the community, with survivors of complex trauma and their supporters, has spanned specialist phone counselling, referrals and educational workshops.

The last year has been one of continued growth and impact for the Blue Knot Foundation.