Corporate documents

This policy supports you if you want to make a complaint about our Helpline service. It has more information about the Helpline in it.

A clear and accessible complaints mechanism is essential for quality assurance of the counselling programs, as well as for upholding the rights of service users, counsellors and all Blue Knot staff.

Blue Knot Foundation is committed to the rights of all service users and other relevant stakeholders to complain, compliment or provide feedback.