Our publications

Our Telehealth Services provide safe, respectful and trauma-informed support. These Terms outline what you can expect from us and what we ask of all service users to maintain a safe, respectful environment for everyone.

We are committed to providing safe, respectful and trauma-informed services and to upholding the rights of everyone who uses our Telehealth Services.

Our Reflect RAP sets clear actions for reconciliation, strengthening cultural safety and partnerships while placing Aboriginal and Torres Strait Islander voices at the heart of our work.

Blue Knot Foundation is introducing recorded phone calls for Helpline and Redress Support Services for quality assurance and training purposes.

This policy supports you if you want to make a complaint about our Helpline service. It has more information about the Helpline in it.

A clear and accessible complaints mechanism is essential for quality assurance of the counselling programs, as well as for upholding the rights of service users, counsellors and all Blue Knot staff.

Use of webchat services is subject to these Terms of Use. Engaging with the Blue Knot Helpline through webchat constitutes acceptance of these terms.

Blue Knot’s Helpline and Redress Support Service are accessed through a 1300 number, webchat, and email, and supported by our website and resources.

Your use of the Blue Knot Community and Blue Knot Professional sites is subject to these Terms of Service.

Blue Knot Foundation is committed to the rights of all service users and other relevant stakeholders to complain, compliment or provide feedback.

Blue Knot is committed to protecting your privacy. Our Privacy Policy outlines how we collect and manage personal information.

The Blue Knot Foundation Constitution sets out our organisation’s purpose and the rules that guide how it operates.