Blue Knot Helpline

The Blue Knot Helpline is a Telehealth service that offers trauma specialist support to adults who are impacted by complex trauma as a result of trauma and abuse that occurred when they were a child. It also supports partners, family members, friends, health professionals and service personnel who are supporting people who have experienced abuse.

The Helpline operates from 9am-5pm AEST/AEDT, 7 days a week (including public holidays) and is available for single-session counselling, information, support and referrals. Phone calls are recorded for training and quality assurance purposes (find out more).

We provide support in a number of ways, via phone, email, and webchat.

1300 657 380 - Option 1[email protected]

About our service

Woman in yellow, speaking on a mobile phone

Phone Support

Call 1300 657 380 and select Option 1

The Helpline has experienced trauma-informed counsellors and offers single-session, brief counselling, which means when you call, you’ll likely speak to a different counsellor each time. We don’t offer long-term or ongoing support.

The service can be used alongside other supports you may be receiving, such as, ongoing face-to-face therapy, counselling, support groups, connection with a social worker or caseworker, or talking with supportive people around you.

The Helpline is not a crisis service. If you need immediate help or are in danger, please call 000 for police, fire or ambulance. For mental health crisis support, please call Lifeline on 13 11 14, available 24 hours 7 days a week.

Man Having Breakfast

Email

[email protected]

Email support can provide brief responses, resources, fact sheets, referrals, and information about possible next steps for you. We don’t offer counselling via email and encourage you to use the Helpline if this is something you’re interested in.

Webchat

Webchat is available for resources and information, but is not used to offer counselling support. Webchat support is a brief, up to 15 minute connection provided to guide you to information to help you with next steps such as a referral, fact sheet, resource, or to clarify the scope of our phone support options. Find out more about our Webchat service Terms and Conditions.

What happens when you call?

  • We operate 9am-5pm AEST/AEDT, 7 days a week and you can call us during this time. If you call outside of this time, you will be prompted to call back during service hours.
  • Before you are connected to a counsellor, you will hear:
    • some information about the services we provide, information about confidentiality and privacy, and be provided an option to select 1 to contact the Helpline, or select 2 to contact the Redress Support Service (which you can learn more about here)
    • a short message that will let you know your call is being recorded. You will be asked to press * if you wish opt out of your call being recorded. If you do not ask for the recording to stop, your call will be recorded automatically (learn more about call recording here)
  • You will be placed in a queue to be answered by a counsellor.
  • The Helpline does not have a voicemail service, though you are welcome to call back another time if you do not wish to wait in the queue.
  • Once you connect with a counsellor, they will ask you a few questions to help provide a service that best suits your needs.
Man in Red Crew Neck T-shirt and Beige Pants Sitting on Gray Chair

About our counsellors and their experience:

Our counsellors are trauma specialists

Our counsellors are here to listen and support you

Everyone’s experience of trauma is different

Everyone has different needs

Our counsellors focus on your needs when you call

Our specialist trauma counsellors provide:

Short-term counselling support

Information

Referrals for ongoing support

Information about the National Redress Scheme

Support with redress applications

To find out more about our Redress Support Service please click the button below.

Redress Information and Application Support
Elderly woman looking at her phone

“I don’t know where I would be without Blue Knot. The helpline has been a lifeline for me; an anchor and a safe haven. They have always let me know that I am important, that I matter. For those of us who have been told that we did not matter this is important. To be heard and understood is such a powerful thing.

I know when I call the helpline I don’t need to explain myself or apologise. All the counsellors do an amazing job. They are so skilled, and they get it. Over the years of calling the Helpline, they have helped me build a reserve of tools to draw upon to feel safe and stable. Just knowing Blue Knot is there helps me; it’s my invisible safety net and I know they are standing beside me.”

Linda

Helpline and Redress Support Service Compliments, Feedback and Complaints

The Blue Knot Helpline and Redress Support Service accepts compliments, feedback and complaints made by a person on their own behalf or on behalf of an organisation.

Submit your feedback, compliment or complaint

Helpline and Redress Support Service Privacy Information and Webchat Terms and Conditions

The Blue Knot Helpline and Redress Support Service takes your privacy and confidentiality seriously.

Our Privacy Statement and PolicyWebchat Terms And Conditions

Service Costs and Data Usage

Indirect costs may be incurred to access Blue Knot’s Telehealth services and digital resources. View our Frequently Asked Questions on costs below.

Service Costs and Data Usage - FAQs

For mental health crisis support, please call Lifeline on 13 11 14 (available 24 hours, 7 days a week).

Call 13 11 14

Call 000 if your life is in danger.

Call 000