Compliments, Feedback & Complaints

Blue Knot Foundation accepts compliments, feedback and complaints made by individuals and organisations.

Giving us feedback or making a compliment

Do you want to share something with us?

If it’s positive or negative, we want to hear from you.

That’s because feedback tells us what we’re doing well and what we can do better.

To provide feedback, please complete the online form below.

If you leave your contact details and request a response, we will aim to get back to you in ten (10) working days.

Making a complaint

If you are unhappy with our services or our work and wish to make a complaint, you can make a complaint using the online form here on this page.

You can also call us.

• To make a complaint about the Blue Knot Helpline and Redress Support Service call 1300 657 380

• To make a complaint about any other Blue Knot service or area of work call 02 89 20 3611

Complaints policies

If you want to make a complaint:

• You can read our full Complaints Policy and Process here

• You can read our Plain English Complaints Policy and Process here

If you want to make a complaint about the Helpline:

• You can also read our Counselling Service Users Complaints Policy here

• You can also read our Plain English Complaints Policy for Helpline Callers here

Compliments, Feedback & Complaints

Please work your way through this form to register the details of the Complaint or Compliments/Feedback (which may also be used as a Testimonial if consent was given).

Additional fields will present themselves based on your selections.


For your reference, please review our Counselling Service User Complaints Policy
For your reference, please review our General complaints policy.
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Christmas 2023
Christmas Closure Information:

Responses to this form will be delayed due to our Admin office closure period - Dec 23 to Jan 8, 2024.

Our Blue Knot counselling service lines will remain open however, please refer to the top of this page for details.
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