Blue Knot Foundation (Blue Knot) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience.
Who does this privacy statement relate to?
This Statement of Privacy applies to the individuals who access either
- Blue Knot Community website: blueknot.org.au
- Blue Knot Professional Community website: professionals.blueknot.org.au
This includes people who are affected by complex trauma including those with lived experience (survivors), family, friends and partners (supporters), and the frontline workers and professionals who access our resources and training and professional services.
N.B. This privacy statement does not apply to individuals accessing our digital trauma services. If you are accessing our digital trauma services, please see the relevant privacy statement below:
- Blue Knot Helpline and Redress Support Service. For relevant policy click here for the Helpline and Redress Support Service Privacy Statement.
- National Counselling and Referral Service – Disability. For relevant policy click here for the National Counselling and Referral Service Privacy Statement.
This Privacy Statement governs data collection and usage. By using the Blue Knot Community website or Blue Knot Professional Community website, you consent to the data practices described in this statement.
Collection of your Personal Information
Blue Knot collects personally identifiable information, such as your name, e-mail, telephone number, home or work address. Blue Knot Foundation also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, job role and organisation.
There is also information about your computer hardware and software that is automatically collected by Blue Knot Foundation. This information can include: your IP address, browser type, domain names, access times and referring website addresses. Blue Knot uses this information to operate the service, to maintain service quality, and to provide general statistics regarding use of the Community and Professional Community websites.
Please note that if you directly disclose personally identifiable information or personally sensitive data through Blue Knot public message boards e.g. social media, this information may be collected and used by others. N.B. Blue Knot does not read any of your private online communications.
Blue Knot encourages you to review the privacy statements of websites from which you link to Blue Knot to understand how those sites collect, use and share your information. Blue Knot is not responsible for the privacy statements or other content on websites outside of the Blue Knot family of websites.
Use of your Personal Information
Blue Knot collects and uses your personal information to operate the Blue Knot Community and the Blue Knot Professional Community websites and deliver the services you have requested. Blue Knot also uses your personally identifiable information to inform you of other products or services available from Blue Knot and its affiliates. Blue Knot may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Blue Knot does not sell, rent or lease its customer lists to third parties. Blue Knot may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e.g. e-mail, name, address, telephone number) is not transferred to the third party. In addition, Blue Knot may share data with trusted partners to help us perform statistical analysis, send you email or post, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Blue Knot, and they are required to maintain the confidentiality of your information.
Blue Knot does not use or disclose your personal information, including sensitive information, without your explicit consent unless it is permitted by law or has been outlined in this statement.
Blue Knot keeps track of the websites and pages our customers visit within Blue Knot in order to determine which Blue Knot services are the most popular. This data is used to deliver customised content and advertising within Blue Knot to customers whose behaviour indicates that they are interested in a particular subject area.
Blue Knot websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Blue Knot or the site; (b) protect and defend the rights or property of Blue Knot; and, (c) act under exigent circumstances to protect the personal safety of users of Blue Knot, or the public.
The Blue Knot Community website and Professional Community website use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise Blue Knot pages, or register with Blue Knot site or services, a cookie helps Blue Knot to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Blue Knot website, the information you previously provided can be retrieved, so you can easily use the Blue Knot features that you customised.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Blue Knot services or websites you visit.
Security of your Personal Information
Blue Knot secures your personal information from unauthorised access, use or disclosure. Blue Knot secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Blue Knot will occasionally update this Statement of Privacy to reflect company and customer feedback. Blue Knot encourages you to periodically review this Statement to be informed of how Blue Knot Foundation is protecting your information.
Blue Knot Foundation welcomes your comments regarding this Statement of Privacy. If you believe that Blue Knot Foundation has not adhered to this Statement, please contact Blue Knot at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.